Exchange & Returns & Delivery

Our Returns & Exchange & Delivery Policy

Exchanges & Returns :
The item is the incorrect size or colour
We are happy to EXCHANGE for a different size/colour provided the following are
met.
1. Proof of purchase is provided;
2. Within 14 working days of the purchase and
3. The goods are in their ORIGINAL UNUSED, Condition.
In other words they are clean, unmarked and have their original tags and
Packaging, so that the product can be re-sold in our store.
Note: This excludes Bits, Supplements & Vitamins, Veterinary Products,
Earrings, Clippers and Clipper Blades, due to health regulations.
Refunds or exchanges cannot be made before we receive the returned goods.
Returns made after 14 days or soiled goods will not be eligible for refund or
exchange.
When returning an item, please contact us in advance to advise us of the return.
Please enclose the receipt that was sent with your order.
We are unable to compensate for return parcels that are damaged or go missing in
transit.
Any extra freight charges associated with returning or exchanging products is the
customer’s responsibility. Please enclose the appropriate return postage and
packing fee with goods returned for exchange, or alternatively we will charge your
credit card.

Faulty Goods :
If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to
provide a remedy. Faulty goods are returned to the supplier for approval before we can
repair or replace. The item will need to be returned with proof of purchase and within 30 days.

Delivery :

Orders will only be sent once full payment is received . 
If the products are in stock they will be sent the week day payment shows.
If we do not have the items in stock we will order them in then dispatch, this process may take up to 4 working days . 
If an item is no longer available we can , credit , exchange or refund. 
Small orders , small sized orders may be sent in postal bags and can take up 3 working days to arrive from day sent .
Orders sent on courier will take 1-2 working days from day sent.